Refund policy

Return & Refund Policy

Effective Date: July 14, 2026

At ZaynaSmart, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

7-Day Return Window

Customers may request a return within 7 calendar days of the order's delivery date.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Include all original packaging, accessories, manuals, and tags.
  • Be free from any damage caused after delivery.
  • Be accompanied by proof of purchase (order number or confirmation email).

Returns requested after 7 days may not be accepted.

Items That Cannot Be Returned

For health, hygiene, and safety reasons, the following items are not eligible for return unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.
  • Hygiene-related products.
  • Products damaged due to misuse, negligence, or improper handling.
  • Items with missing parts or original packaging not caused by our error.
  • Clearance, promotional, or final sale items (unless defective).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the product and packaging

After verification, we will arrange a replacement, exchange, or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

  • Refunds will be processed within 5–10 business days after approval.
  • Refunds will be issued using the original payment method whenever possible.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed payment method.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, ZaynaSmart will cover the return shipping costs.
  • If the return is requested for any other eligible reason, the customer is responsible for the return shipping costs.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery if the product meets the eligibility requirements of this policy.

Exchanges

We offer replacements or exchanges only for products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

Exchange requests must be submitted within the applicable return period.

Return Instructions

To request a return or refund:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Follow the return instructions provided by our support team.
  4. Once the returned item is received and inspected, we will process your refund or replacement if approved.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

ZaynaSmart

Email: zaynasmart@gmail.com

Phone: +971 XX XXX XXXX (Update with your business number)

Business Address:
Your UAE Business Address
Dubai, United Arab Emirates (Replace with your actual address)

Customer Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GST)